About

Designing products and the systems behind how they are built.

I’m a Product Designer based in Cape Town with around fifteen years of experience, including seven focused on digital product design. I currently work as a Product Design Consultant at Freethinking, helping shape MTN MoMo Business across multiple African markets.

My work spans complex, multi-market product environments where clarity, consistency, and scalability are critical. Over time, my focus has expanded beyond individual products to the systems, workflows, and decision-making frameworks that enable teams to design, deliver, and scale them effectively.

I’m particularly drawn to B2B SaaS, fintech, and operational tools where complexity must be translated into usable systems that work across different users, languages, and markets.

More recently, I’ve begun working in service design through projects with Icon Health, applying product design thinking to larger systems of people, processes, and touchpoints. It’s a natural extension of my interest in understanding how products fit within broader operational and customer experiences.

That focus is grounded in a broader design background spanning brand identity, web design, editorial design, and digital production across hospitality, automotive, and commercial sectors. The principles developed through that work — typography, hierarchy, systems thinking, and attention to detail — continue to shape how I approach product design today.

Evolution of practice

From product design to systems of delivery.

My practice has evolved from traditional product design into system-oriented design thinking. Alongside research, information architecture, interaction design, and delivery, I now focus on how product teams structure their workflows — and how emerging tools like AI can be integrated into those systems in a meaningful, repeatable way.

This includes experimentation with structured workflows, documentation systems, and AI-assisted processes that improve synthesis, prototyping, and implementation. Through MCP integrations and custom workflows, I work directly between AI tools and platforms like Figma, creating a more connected and iterative design process.

The goal is not to replace design thinking, but to improve how design work is organised and executed across teams.

Skills

What I bring to a team.

Product Design

  • UX strategy
  • Interaction design
  • Information architecture
  • Design systems
  • Prototyping
  • Usability testing
  • Accessibility

Systems & Delivery Thinking

  • Product systems design
  • Workflow design
  • Design operations
  • Cross-functional alignment
  • Multi-market localisation
  • Delivery structuring

AI-Enabled Practice

  • AI-assisted workflows
  • Claude Code
  • MCP integrations
  • Agentic workflows
  • Prompt systems
  • Light implementation support

Research & Strategy

  • User research
  • Field research
  • Synthesis
  • Stakeholder workshops
  • Insight mapping
  • Cross-market analysis

Currently

What I’m doing now

Working on

Shaping MTN MoMo Business across seven African markets, guiding design decisions and market rollouts alongside experimental AI-enabled product builds exploring structured workflows for product design and delivery.

Open to

Senior product design and systems-focused roles where design rigour, systems thinking, and AI-enabled workflows are treated as core capabilities. Cape Town-based, remote-friendly, open to international.